Finding a reliable and qualified specialty coffee technician can be a huge pain. Between BGW's internal technicians and our nationwide-network of service providers we like, know, and trust we'll make sure you're back up in no time.
Service Plans
Your business depends on its coffee equipment operating smoothly and without downtime. Contact us to learn about your options for service plans. We create individualized plans based on your equipment assets and offer competitive pricing on plans for multi-location or multi-machine stores.
BGW services traditional espresso machines in three intervals: annual, semi-annual, or quarterly. Superautomatic machines are serviced as the manufacturer recommends, usually on an annual or semi-annual basis.
Most coffee brewers need service on an annual basis. Brewer preventative maintenance varies widely in scope between makes and models. Our service plans are designed to maximize the lifetime of your brewer.
Grinders need regular burr replacements based on coffee throughput. Some burrs can last for 25,000 lbs of coffee while others last for about 2,000 lbs.
Water filtration is the most important aspect of great coffee and overall equipment health. Raw water specs, the filtration system and method, and overall use influence the frequency at which filters should be replaced.
Service Requests
Finding a qualified service professional that understands your equipment can be difficult. Our Coffee-Side (TM) focused qualified specialty coffee equipment technicians are ready to get your machines up and running. We offer three options for repair service depending on urgency. If your machine is completely down, our technicians can respond within 24 hours.
We were first introduced to BGW when we were in desperate need of service on our espresso machine that stopped working. They were able to work us into their schedule, made us a priority and fixed our machine. Not only were they able to provide great service, but they were thorough with their work and also suggested alternative solutions that helped our company in the long run.
We were first introduced to BGW when we were in desperate need of service on our espresso machine that stopped working. They were able to work us into their schedule, made us a priority and fixed our machine. Not only were they able to provide great service, but they were thorough with their work and also suggested alternative solutions that helped our company in the long run.
When it comes to maintaining your current fleet of coffee equipment, upgrading, or installing your new stores, BGW has a plan. We've been on the receiving end of hundreds of panicked phone calls from field service managers, operators, or account executives when installs or service calls haven't gone the right way. Using general contractors, plumbers, electricians, or technicians from other lines of work can be a risk that leads to delayed openings or failed equipment. Our Coffee-Side(TM) service team can manage every aspect of your store start ups and fleet upkeep.
Visit Our Showroom
Can you imagine spending thousands of dollars on equipment without ever taking it for a “test drive”? Neither can we. You can experience your next coffee machine in-person at our Brew Grind Water Cafes or set up a time to get an online, live virtual demonstration with an equipment expert.
The BGW Blog
Contact Us
We'd love to hear them. Curious about service? Don't see a product you'd like to buy? Have a unique situation? You can chat with us live about equipment sales or service questions or you can schedule a meeting with different members of our teams below.
