BGW Helps shops of all sizes reduce downtime on their coffee equipment. 

Finding a reliable and qualified specialty coffee technician can be a huge pain. Between BGW's internal technicians and our nationwide-network of service providers we like, know, and trust we'll make sure you're back up in no time.

Service Department

Our service department is here and ready to help!

(844) 259-2144

Service Requests

Schedule appointments with just a few clicks.

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Service Plans

Regular maintenance helps keep your equipment up and running.

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Service Plans

Ongoing maintenance is the best way to prevent downtime and keep your equipment running smoothly

Your business depends on its coffee equipment operating smoothly and without downtime. Contact us to learn about your options for service plans. We create individualized plans based on your equipment assets and offer competitive pricing on plans for multi-location or multi-machine stores.

Espresso Machine

Espresso Machine

BGW services traditional espresso machines in three intervals: annual, semi-annual, or quarterly. Superautomatic machines are serviced as the manufacturer recommends, usually on an annual or semi-annual basis.

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Coffee Brewers

Coffee Brewers

Most coffee brewers need service on an annual basis. Brewer preventative maintenance varies widely in scope between makes and models. Our service plans are designed to maximize the lifetime of your brewer.

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Grinders

Grinders

Grinders need regular burr replacements based on coffee throughput. Some burrs can last for 25,000 lbs of coffee while others last for about 2,000 lbs.

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Water Filtration

Water Filtration

Water filtration is the most important aspect of great coffee and overall equipment health. Raw water specs, the filtration system and method, and overall use influence the frequency at which filters should be replaced. 

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Service Requests

Downed equipment means longer wait times, stressful  environments, and lost revenue.

Finding a qualified service professional that understands your equipment can be difficult. Our Coffee-Side (TM) focused qualified specialty coffee equipment technicians are ready to get your machines up and running. We offer three options for repair service depending on urgency. If your machine is completely down, our technicians can respond within 24 hours.

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The unit is fully functional but requires some maintenance

P3 service response time is up to 7 business days and will not incur overtime charges.
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The unit is operating but at limited capacity.

P2 service response time is 48 hours and may require overtime charges, if approved.
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The unit is completely down or cannot function safely.

P1 service response time is 24 hours and overtime charges are approved.
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We were first introduced to BGW when we were in desperate need of service on our espresso machine that stopped working. They were able to work us into their schedule, made us a priority and fixed our machine. Not only were they able to provide great service, but they were thorough with their work and also suggested alternative solutions that helped our company in the long run.

Amber Travis Director of Operations
Cocoa Dolce Chocolates

We were first introduced to BGW when we were in desperate need of service on our espresso machine that stopped working. They were able to work us into their schedule, made us a priority and fixed our machine. Not only were they able to provide great service, but they were thorough with their work and also suggested alternative solutions that helped our company in the long run.

Amber Travis Director of Operations
Cocoa Dolce Chocolates
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Nationwide Coverage

Not hot side/cold side, Coffee-Side(™)

When it comes to maintaining your current fleet of coffee equipment, upgrading, or installing your new stores, BGW has a plan. We've been on the receiving end of hundreds of panicked phone calls from field service managers, operators, or account executives when installs or service calls haven't gone the right way. Using general contractors, plumbers, electricians, or technicians from other lines of work can be a risk that leads to delayed openings or failed equipment. Our Coffee-Side(TM) service team can manage every aspect of your store start ups and fleet upkeep. 

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Trusted By Top Companies

The BGW Promise

A customer-focused approach centered on making sure you're confident and comfortable with your equipment and service experiences.

Brew Grind Water can't succeed if our customers don't succeed. We're fueled by seeing your accomplishments and building a long-term relationship. We're fixated on delivering the best sales and repair experience you've ever had.

Visit Our Showroom

Get A Hands-On Demonstration, See It, Touch It, Feel It.

The new way to shop for every kind of buyer

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Book an in-person demonstration at our Brew Grind Water Showroom

or

Schedule an a live virtual demonstration with a BGW equipment expert

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The BGW Blog

Coffee News
Make Lovely Espresso - Episode: Tamping

Make Lovely Espresso - Episode: Tamping

By Brandon Fox

Jake one of our amazing trainers takes you through the basics and principles of tamping like a pro. A great place to start if you're just getting started as a barista or trying to work...
Rebecca Fox emerges as a central figure in the dialogue surrounding gender diversity and inclusivity within the coffee-service technical field
Bgw in the news

Rebecca Fox emerges as a central figure in the dialogue surrounding gender diversity and inclusivity within the coffee-service technical field

By Jason Fox

 As the CEO and founder of Brew Grind Water (BGW) in Wichita, Kansas, Fox brings a wealth of experience and insight to the forefront of discussions on addressing gender stereotypes and barriers to entry in...

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Still Have Questions?

We'd love to hear them. Curious about service? Don't see a product you'd like to buy? Have a unique situation? You can chat with us live about equipment sales or service questions or you can schedule a meeting with different members of our teams below.

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